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Cancellation Policy

We process orders very quickly! For this reason beginning when your order is placed, there is a only one-hour cancellation period during which you can choose to cancel your order. During this cancellation period, you can cancel the order online through the page in your account.

We are not able to change or alter the items in your order for any reason. If you change your mind about what you ordered and you are within our one-hour cancellation policy, you will need to cancel your order and replace a whole new order for the correct item. If you are no longer able to cancel your order, you can process a return of the unwanted items in accordance with our return policy after you receive your order. At the same time or after that, you can replace a whole new order for the correct item.

If payment doesn’t go through at the time you place your order, we will send you an email to remind you to complete your payment. Please keep in mind that your order will be automatically cancelled if payment is not completed within 30 minutes of placing.

Return Policy

We hope you love your purchase, but if you are not 100% satisfied with it we have you covered! We accept returns within 10 days of delivery to you for products that are unworn and still in the condition they were in when delivered to you.

To process a return, simply click “return item” in your under your account to request a Return Merchandise Authorization number from us, but before that! Here are a few things that you need to keep in mind before you start your return regarding our Return policy:

  • You must request a Return Merchandise Authorization (RMA) within 10 days of receiving your order. After that, you won’t be able to request a form and process a return
  • The return package must be postmarked by the date on your RMA form. If you miss this date, we might not be able to accept your return.
  • All items must be returned in the original condition as received. Upon arrival, all returns are carefully inspected: all original tags must be in place and the product must not show any signs of wear or damage. If the return is not in original conditions, we will not be able to proceed with the refund.
  • Once we receive and inspect your return, it may take 1-3 business days to process your refund/store credit. Refunds can be issued to the original form of payment or through Store Credit - you decide!
  • It shouldn’t happen, but if you receive a damaged item tell us right away to allow us to assist you and potentially send a replacement of the same style, size and color.

Refund to the original payment method & Store Credit

While processing your return, you can choose to receive a refund to the original payment method, equivalent to the value of the purchased product, minus shipping fees and a 10% restocking fee. All fees are deducted from the final refund amount.*

It is possible to request a refund to the original method of payment for returns of all products except those marked "store credit only" or "sale". Sale items may be returned for store credit only. Please note that orders which are partly or fully paid with store credits can only be refunded for store credits as well.

Alternatively to a refund to the original payment method, you can also choose to receive Store Credit for the return of all products, equivalent to the total value of your product purchase excluding shipping fees. No restocking fees are applied when choosing Store Credit and it is valid for five years after the issue date.

Store credit is considered a payment method on our website and can be used for purchasing merchandise as well as covering shipping costs for your LoveProm order. To use your store credit for your next purchase, you simply need to click the "Use Store Credit" checkbox during the checkout process.

*Californian customers are responsible for taxes on the restocking fee. When choosing Refund to the original method of payment, the related taxes will be deducted from the final refund amount.

Prepaid Return Label

When processing your return, you can optionally request a prepaid return label from Loveprom. If you request and use a LoveProm's prepaid shipping label to return your order, please note that an $8 shipping fee will be deducted from the final refund amount your refund to the original payment method or store credit amount.

Please note that LoveProm’s prepaid Return labels are only issued to U.S. customers. Canadian customers are responsible to pay any and all fees when shipping an item back to process a return (duties, taxes, and any other applicable fee).

LoveProm Return Process

Follow these simple steps to complete a return:

  1. Request a return of merchandise authorization form (RMA) through your LoveProm account within 10 days of receiving your order.
  2. After you submit your request, you will receive an email with an RMA form and shipping label if requested. Please print these form(s).
  3. Pack the item(s) you wish to return in the original box along with the RMA.
  4. Affix the shipping label on top, making sure to cover all previous labels if any.
  5. Take the package to your local FedEx or USPS location (depending on the type of shipping label you received) and have it postmarked for return by the date listed on the RMA form.
  6. Once your item has been received, inspected, and processed, you will be issued your refund or store credit.

Exchanges

We do not offer an exchange service for any products at this time. If you are not interested in a item anymore and would like to purchase a different one, you will need to return any unwanted items as per the return policy and place a new order for the replacement items. All new orders are subject to the current turnaround times.

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